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① When the charging speed of the pocket charger is slow
If it is slow to charge your IQOS ILUMA and IQOS ILUMA Prime’s pocket charger, please use the original IQOS charger and charging cable to fully charge your device. A full charge takes 135 minutes.
It may take up to 20 minutes for the pocket charger battery status LED to light up if the battery in the pocket charger is zero. It is also important to use the original IQOS power adapter and charging cable to charge the pocket charger.
② When the charging speed of the holder is slow
If the charging speed of the “IQOS ILUMA” and “IQOS ILUMA Prime” holders is slow, please clean the connection between the holder and the pocket charger.
“IQOS ILUMA” series is “no need to clean”, but if these places get dirty, they need to be cleaned.
In addition, when charging the holder and the pocket charger at the same time, be sure to use the original IQOS power adapter and charging cable to charge the pocket charger
③When the LEDs on the holder flash white.
If it flashes white twice: the holder is out of the operating temperature range (0°C-40°C). Please wait until the device is within the operating temperature range.
If the light is white and flashes 8 times: it means only one use is left.
④ If the LEDs on the box charger and holder flashes red or do not work
Try reset/initialize, the restart method is as follows.
1. Insert the holder into the pocket charger
2. Press the hatch button on the pocket charger for 10 seconds
3. Release your finger when the battery light is on
4. The LEDs on the box charger flicker violently
5. It is not restarted until all of the LEDs on the pocket charger flash white
⑤ The holder cannot be used well, and the flavor is poor.
1 The holder is out of power;
2 Check whether the terea smart tobacco stick is damp or try to replace the holder;
3. Do not place the IQOS ILUMA terea smart tobacco stick in a humid place or a place exposed to direct sunlight. it can cause burns
