In a recent update on their official website, Innokin announced a product recall for the Kroma Nova model. This action highlights the company’s commitment to safety and transparency.
What You Need to Know About the Kroma Nova Recall
Innokin has discovered that the Kroma Nova utilizes a specialized charging system, dependent on unique components tailor-made for this model. Unfortunately, it’s been found that these components from their supplier might not meet the standards, posing potential safety risks.
To mitigate any dangers and maintain their high safety standards, Innokin is recalling all production batches of the Kroma Nova. This is a precautionary step to ensure that no customer faces any safety issues while using their products.
Innokin’s Dedication to Safety and Customer Service
Innokin prides itself on its rigorous safety protocols and its transparent communication with customers. They have made it clear that customer safety is their paramount concern, prompting this decisive action.
If you own a Kroma Nova, you’re urged to get in touch with Innokin directly for detailed information on the recall process. You can reach them at [email protected] for individual queries or contact your sales representative if you are an enterprise customer.
What Should Kroma Nova Users Do?
- Check Your Device: Verify if your unit is from the affected batches.
- Contact Innokin: Use the provided contact details to reach out for guidance.
- Follow Instructions: Innokin will provide the necessary steps to replace or repair the affected units.
Final Thoughts
It’s not every day you hear about a vape company recalling a whole line of products, but here we are! It’s refreshing to see Innokin not just sweeping it under the rug. If you’re impacted by this recall or just curious about how this will shake up things in the vaping community, keep an eye on our blog. Who knows, maybe this will push more brands to amp up their safety game!
